Dr. Hattan is the Executive Director of Nursing Affairs at Makkah health care cluster and King Abdullah Medical City Makkah
He attained a Diploma in General Nursing in 1999 and a Bachelor’s Degree in Health Services and Hospital Administration in 2005, followed by a Postgraduate Critical Care Diploma in Nursing in 2006.
In 2011 Dr. Hattan completed a Bachelor of General Nursing and Master’s Degree in Nursing Science and Education in 2013, both from Sophiahemmet University College, Sweden.
He completed an Advanced Diploma in Personal, Leadership and Executive Coaching in 2020 at Kingstown College, Ireland and he conveyed his PhD degree in nursing administration and quality management from Limerick University in Ireland in 2023.
Dr. Hattan is a member of the Sigma Theta Tau International Honor Society of Nursing; he has a Balance Scorecard Professional Certification and is Certified Lean Six Sigma, green belt.
The impact of nurses job stress on missed nursing care & organizational commitment.
Abstract
Introduction
Nurses play a central role in patient safety and healthcare delivery and nurses who suffer
from work stress may suffer from difficulties in providing good and ideal nursing care.
Missed nursing care has been described as a global problem for nursing practice, which leads
to lower levels of staff satisfaction and has been associated with negative impacts on nursing
outcomes and workforce issues such as intention to leave or turnover.
Aim & Objectives
The overall aim of this study was to investigate the psychological mechanisms through which
missed nursing care influences organizational commitment. Moreover, to identify the
relationship among job stress missed nursing care and organizational commitment.
Methods
An online cross-sectional survey of nurses in Saudi Arabia (n = 1,905) from 26 hospitals in
five regions. Data collected utilising the survey instrument included a demographic section
and professional characteristics where gender, age, nationality, and years in nurse practice
were captured. In addition, the same section also prompted for information such as the unit or
department that the nurses worked in, nursing education level, extra qualification other than
nursing, the years of nursing experience, the current organization experience, and the years of
nursing experience in Saudi Arabia, as well as the working hour’s information, was gathered.
In addition to the demographic data and professional characteristics, the questionnaire
comprised three other sections. In these sections, the various prompts were drawn from
validated data collection instruments for the respective study variables, as elaborated in the
corresponding subsections below. The sections were used to collect data to measure various
concepts related to the research variables of missed nursing care, job stress, and
organizational Commitment. These included the MISSCARE Nursing Survey to assess
missed nursing care, the Interpersonal Conflict at Work Scale (ICAWS), the Quantitative
Workload Inventory (QWI), and the Organizational Constraints Scale (OCS) to measure job
stress, and the organizational Commitment Questionnaire (OCQ) to measure organizational
commitment. Moreover, data were statistical analysis through descriptive, correlation,
ANOVA, and regression statistics performed in SPSS 26. In addition, Hayes’ PROCESS
Macro was used to perform a sequential mediation analysis of the relationship between
missed nursing care and organizational commitment mediated by job stress.
Outcomes
Basic care interventions were more frequently missed than other facets of care. Aspects of
care most often missed were ambulation three times per day (26%, n=494), turning the
patient two hourly (24.3%, n=464), and mouth care (19.8%, n=376). Over half (54%, n=
1028) of nurses do not plan to leave their current organization and (57%, n= 962) do not plan
to leave their current position. From an organizational commitment perspective (39% n=746)
were willing to go beyond what is normally expected to help their organization be successful.
A significant relationship existed between Missed Nursing Care and the Nurse's Intention to leave (r = .125**) and correlation coefficient (P <0.001). In addition to that, Job stress had a
significant positive effect on missed nursing care and the results of the mediation analysis
showed that job stress had a significant negative mediation effect on the relationship between
organizational commitments and missed nursing care.
Conclusion
By reducing job stress and missing nursing care, the organizations may be able to minimize
nurses’ intention to leave and increase the organizational commitment. These findings can
contribute to finding innovative solutions to nurse turnover rates and be part of the nurses'
retention plan strategies.